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About Us



Complete Medical Supplies Inc. is a worldwide wholesale distributor of more than 14,000 healthcare products. All sales are made to authorized resellers and shipped from our 80,000 square foot facility in New York. 

 
FOUNDING STORY

Complete Medical Supplies, Inc was founded by Barry and Barbara Klein. Barry Klein was the former owner of Medisco-Federal Inc, a well-known worldwide wholesale distributor. After selling Medisco-Federal, Barry realized that the medical industry was in need of a wholesaler that offered personal attention and inventoried popular and hard-to-find products. In 1988, Barry and Barbara Klein opened Complete Medical Supplies. 
 
In 1994, Barry Klein unexpectedly passed away. His son, Seth Klein, joined Barbara and the staff of Complete Medical in continuing his fathers vision. Barbara and Seth Klein continued on Barrys legacy by providing the personal service that shaped the foundation of Complete Medical Supplies. In 2000, Barbara retired and Seths wife, Danielle, joined the company. 
 
Presently, the company features 14,000 products, 500 vendors, 8,000 customers, a 80,000 square ft distribution facility, 30 sales people and over 70 employees. We continue to embrace Barry Klein's founding vision of the "wholesaler that cares and understands its customers".

Complete Medical Supplies Inc is a focused company with a clear mission and strategy that will enable us to sustain growth well into the future.

Our mission is to provide outstanding service in order to become your primary wholesale distributor of popular and hard-to-find medical supplies.

We have two strategies for achieving our mission. First, is to be the distributor of choice by providing outstanding, personal service. Second, is to provide the technologies, programs and value-added services that help customers reduce expenses, while improving service and quality.

It is these fundamentals, our mission and strategy that make up the foundation that guides our company, enabling us to exceed the expectations of all our customers.

The answers are simple. 

Founded in 1988, Complete Medical has combined over 12,000 Products, 500 Vendors and an educated sales staff with unmatched service. 

We inventory one of the largest selections of medical and healthcare products in the marketplace.  We focus not only on the 'Most Popular' products but also on the 'Hard To Find'.  Our sales and customer support staff undergo rigorous training in order to make sure they are capable of answering your most difficult questions.  We always strive for perfection and take the time to listen to your needs.

We Only sell through Authorized Resellers and/or Professionals.

We support our authorized resellers by giving them special discounts from the Professional prices.  We never sell to consumers!  Complete Medical is your vendor/partner, not your competitor.

Family Owned, Professional Management Support Team

Complete Medical is owned and operated by our President, Seth Klein.  Our staff is supported by one of the most experienced management teams in the industry.   Our management team features a combined 150 years of medical industry experience.

Small enough to provide personalized service, while large enough to provide you the support you need. 

While Complete Medical is small enough to provide you're the personal attention you deserve, we are large enough to handle your every need.

We offer Contract Pricing to make you more Competitive in today's competitive environment!

Simply call your inside account representative to arrange contract pricing on your best selling products.  We understand your need to compete and we will get you where you need to be.

Free Drop-Shipping Program

Use our inventory and warehouse as your own!  We will ship directly to your customer and place your name on the package and packing slip.  You customer information will always be secure and private.

No Minimum Order

We value your business - no order is too small.

Free Freight Policy

We offer Free Freight on orders.  Inquire with your inside or outside sales representative for details 

Value Added Programs

Private Label Catalogs

We offer a catalog for you to use as your own.  For a small fee, we can silk screen your company logo and information directly onto the cover.  There is no mention of Complete Medical Supplies.  Set your own prices and margins.  Combine this program with our Drop-Ship program and you have a win-win program.  Create new business for your company the easy way.

Private Label Flyer Production

When it comes to programs that can assist your business, we are clearly a leading innovator.  That is especially true of our private label flyer program.  We provide you the tools to 100% customize a high quality sales flyer.  While our competitors offer a so-called "flyer program" that allows you to put your name and logo on the top of the flyer they pre-produced with the items they want to sell at the prices they want you to sell them at - WE allow you to choose the products YOU want to sell, YOU choose the pricing, YOU control your destiny.  Process is easy and literally takes just 10 minutes to produce an amazing sales flyer!

Get-U-Online Website Production Service

Our web production service is the best in the industry.  We will customize your website for your company.  Your website will be feature packed!  Your site will include 12,000 starter products, an end-user and business-to-business e-commerce section, maintenance section with price controls and much more. Add, Edit and Delete products and customers.  Offer web specials.  A must have for the 21st century.

COMPLETE-CONNECT 'State-of-the-Art Technology'

Our COMPLETE-CONNECT at www.completemedical.com is a password protected e-commerce / information system.  Complete-Connect allows you to review and order products, see quantity on hand, view your prices and suggested list prices, drop-ship orders to your customers, view your own accounts receivable, past invoices, past and current orders and much more!  Do everything you would by speaking to an account representative 24 hours a day.  You see what we see! 



Ordering From Complete Medical Supplies, Inc.

Alternate methods of ordering: To place orders via fax, use 1-845-533-5092
To place orders toll free, use 1-800-242-2674

Minimum Order

We do not have a minimum order.

Drop-Ship to Your Customer Policy

Complete Medical Supplies Inc. would be pleased to ship directly to your customer.We will protect you by removing our name from the shipping contents and adding yours.

Open an Account

Complete Medical Supplies Inc. only sells to qualified tax-exempt resellers of health care and medical supplies. If you are a qualified reseller, we would be pleased to extend you an account.For a credit application, click here or call 1-800-242-2674.

Payment Information

In addition to company checks, money orders, wire transfers and cash, we also accept Visa, MasterCard and American Express.Please have credit card number, expiration date, cardholders name and billing zip code when placing your order.

Backorders

We strive to deliver all orders complete. If for some reason a product is out of stock at the time of ordering, we will inform you.Items out of stock will be backordered and shipped as soon as Complete Medical Supplies Inc receives them.It is our policy that Complete Medical will be responsible on freight for all backorders where the original order was 500.00 USD ("+ Freight" items not included)

Freight Policy

Complete Medical Supplies Inc. will pay shipping charges on orders 500.00 USD or greater within the continental United States, except for excluded items. If an order is 500.00 USD or greater and comprised of both free freight and plus freight items, the dealer will only be responsible for the freight on the "+ Freight" items.


Special Shipping Requests

Complete Medical Supplies Inc. can provide special shipping service at your request.Expedited shipping charges will apply, regardless of order size.

General Return Policy

You must have a Return Authorization Label to return an item.Call our Customer Service Department at 1-800-242-2674.We will ask for the invoice number, date of purchase, quantity, item numbers and reason for return. Based on this information, a Return Authorization Label may be faxed to you (A restocking form may need to be signed and approved first).
All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (Do not adhere labels to retail packaging). A minimum restocking fee of 25% will be applied to all returns less than 30 days. Returns will not be accepted after 60 days. We will replace or repair defective items based on manufacturer's policy.
Upon satisfactory condition, a credit will be issued to your account.

"Fast and great service!"
- Jack Melman, Ortho-Med Distributors


"Honest, sincere, effecient and my orders come promptly!"
- Artie Glasglow, Falk Surgical


"Complete Medical offers a wonderful personal approach. They are happy not only for my large orders, but for my small orders."
- Bernie Venner, Doctors Supply


"Customer Service is extremely knowledgable, as well, orders are processed and shipped very quickly."
- Michael Coon, US Medical


"With 10,000 products, I always know I can find what I need from Complete. They drop-ship for me seamlessly."
- Joan Shaffer, IMC Medical